Customers
Need help choosing or requesting a tutor?
Customers can browse publicly, then sign in to save favourites, send a booking request, and keep booking conversations inside Skillio.
Open customer pageSupport
Get help with bookings, messages, and account access.
Skillio is designed to keep most tutor and customer communication inside the platform. This page gives both sides a clear place to start when they need help using the service.
Tutors
Need help with profile setup or enquiries?
Tutors can sign in to update their profile, manage incoming conversations, and review booking requests from families.
Open tutor pageAccess
Need to get back into your account?
Use the shared login page if you need to sign in, create an account, or access the correct tutor or customer area again.
Open login pageHelp notes
Common situations
I can browse, but I cannot message or book
That usually means you are not signed in as a customer yet. Browsing is public, but favourites, booking requests, and customer messaging are protected behind login.
I am a tutor and cannot open tutor messages
Tutor messaging is only available inside the tutor portal. Make sure you sign in through the tutor login flow so your account lands in the right protected area.