Accounts
Use the right portal for your role
Customers and tutors must use their own accounts and the correct protected areas of the platform. Access to role-specific tools, including messaging and profile management, is limited to authorised users.
Terms
Basic platform expectations for customers and tutors.
These terms explain the practical rules for using Skillio as a customer or tutor and set clearer expectations around accounts, bookings, messaging, and tutor listings.
Bookings
Requests are not instant confirmations
Customers can send a booking request, but that request remains pending until the tutor reviews it. Tutors may accept, decline, or continue the conversation before confirming fit.
Messaging
Keep communication relevant and respectful
Internal messaging is intended for booking-related communication between the tutor and customer tied to the relevant booking request. Abuse, spam, or misuse of the system may result in restricted access.
Tutor listings and approvals
Tutor visibility depends on platform approval and active profile status. Skillio may hide or remove listings that are incomplete, inaccurate, inactive, or unsuitable for the intended audience.
Launch review
Before public release, the owner should review these terms alongside payment handling, refunds, cancellations, and moderation policies so the final published version matches the live business model.